Our HeadquartersClaude Debussylaan 46 1082 MD Amsterdam Nederland Tel: +31 88 7 999 903 KVK: 34219654 Mail: email@example.com Support: +31 88 7 999 901
Terms of Service
1. Your relationship with TBlox
1.1 Your use of TBlox’s products, software, services and web sites (referred to collectively as the “Services” in this document and excluding any services provided to you by TBlox under a separate written agreement) is subject to the terms of a legal agreement between you and TBlox. “TBlox” means TBlox BV, whose principal place of business is at Claude Debussylaan 46, 1082 MD Amsterdam, the Netherlands. This document explains how the agreement is made up, and sets out some of the terms of that agreement.
1.2 Unless otherwise agreed in writing with TBlox, your agreement with TBlox will always include, at a minimum, the terms and conditions set out in this document. These are referred to below as the “Universal Terms”.
1.3 Your agreement with TBlox will also include the terms of any Legal Notices applicable to the Services, in addition to the Universal Terms. All of these are referred to below as the “Additional Terms”. Where Additional Terms apply to a Service, these will be accessible for you to read either within, or through your use of, that Service.
1.4 The Universal Terms, together with the Additional Terms, form a legally binding agreement between you and TBlox in relation to your use of the Services. It is important that you take the time to read them carefully. Collectively, this legal agreement is referred to below as the “Terms”.
1.5 If there is any contradiction between what the Additional Terms say and what the Universal Terms say, then the Additional Terms shall take precedence in relation to that Service.
2. Accepting the Terms
2.1 In order to use the Services, you must firstly agree to the Terms. You may not use the Services if you do not accept the Terms.
2.2 You can accept the Terms by: (A) clicking to accept or agree to the Terms, where this option is made available to you by TBlox in the user interface for any Service; or (B) by actually using the Services. In this case, you understand and agree that TBlox will treat your use of the Services as acceptance of the Terms from that point onwards.
2.3 You may not use the Services and may not accept the Terms if (a) you are not of legal age to form a binding contract with TBlox, or (b) you are a person barred from receiving the Services under the laws of the United States or other countries including the country in which you are resident or from which you use the Services.
2.4 Before you continue, you should print off or save a local copy of the Universal Terms for your records.
3. Language of the Terms
3.1 Where TBlox has provided you with a translation of the English language version of the Terms, then you agree that the translation is provided for your convenience only and that the English language versions of the Terms will govern your relationship with TBlox.
3.2 If there is any contradiction between what the English language version of the Terms says and what a translation says, then the English language version shall take precedence.
4. Provision of the Services by TBlox
4.1 TBlox has subsidiaries and affiliated legal entities (“Subsidiaries and Affiliates”). Sometimes, these companies will be providing the Services to you on behalf of TBlox itself. You acknowledge and agree that Subsidiaries and Affiliates will be entitled to provide the Services to you.
4.2 TBlox is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Services which TBlox provides may change from time to time without prior notice to you.
4.3 As part of this continuing innovation, you acknowledge and agree that TBlox may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at TBlox’s sole discretion, without prior notice to you. You may stop using the Services at any time. You do not need to specifically inform TBlox when you stop using the Services.
4.4 You acknowledge and agree that if TBlox disables access to your account, you may be prevented from accessing the Services, your account details or any files or other content which is contained in your account.
4.5 You acknowledge and agree that while TBlox may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services or on the amount of storage space used for the provision of any Service, such fixed upper limits may be set by TBlox at any time, at TBlox’s discretion.
5. Use of the Services by you
5.1 In order to access certain Services, you may be required to provide information about yourself (such as identification or contact details) as part of the registration process for the Service, or as part of your continued use of the Services. You agree that any registration information you give to TBlox will always be accurate, correct and up to date.
5.2 You agree to use the Services only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions (including any laws regarding the export of data or software to and from the United States or other relevant countries).
5.3 You agree not to access (or attempt to access) any of the Services by any means other than through the interface that is provided by TBlox, unless you have been specifically allowed to do so in a separate agreement with TBlox.
5.4 You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services).
5.5 Unless you have been specifically permitted to do so in a separate agreement with TBlox, you agree that you will not reproduce, duplicate, copy, sell, trade or resell the Services for any purpose.
5.6 You agree that you are solely responsible for (and that TBlox has no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences (including any loss or damage which TBlox may suffer) of any such breach.
5.7 For certain software and service you need to pay. To purchase payable products and services you need a sufficient balance of TBlox credit, which can be purchased by you from TBlox and will be allocated to your user account (TBlox Credit). You must deposit sufficient TBlox Credit in your user account through your debit or credit card, voucher or via payment of received invoice from TBlox. TBlox reserves the right to stop accepting debit or credit cards from one of more issuers. TBlox-Credits are non-refundable and are valid for a period of 90 days in case you don’t use your credits. TBlox remains the right to block your account in case of insufficient TBlox Credits in you user account. Annual subscriptions are renewed automatically for a period of one year. You may terminate the annual subscription, upon delivery of a written notice, prior to three months before the due date for the annual subscription.
6. Your passwords and account security
6.1 You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the Services.
6.2 Accordingly, you agree that you will be solely responsible to TBlox for all activities that occur under your account.
6.3 If you become aware of any unauthorised use of your password or of your account, you agree to notify TBlox immediately via mail icon firstname.lastname@example.org
7. Privacy and your personal information
7.2 You agree to the use of your data in accordance with TBlox’s privacy policies.
8. Content in the Services
8.1 You understand that all information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) which you may have access to as part of, or through your use of, the Services are the sole responsibility of the person from which such content originated. All such information is referred to below as the “Content”.
8.2 You should be aware that Content presented to you as part of the Services, including but not limited to advertisements in the Services and sponsored Content within the Services may be protected by intellectual property rights which are owned by the sponsors or advertisers who provide that Content to TBlox (or by other persons or companies on their behalf). You may not modify, rent, lease, loan, sell, distribute or create derivative works based on this Content (either in whole or in part) unless you have been specifically told that you may do so by TBlox or by the owners of that Content, in a separate agreement.
8.3 TBlox reserves the right (but shall have no obligation) to pre-screen, review, flag, filter, modify, refuse or remove any or all Content from any Service. For some of the Services, TBlox may provide tools to filter out explicit sexual content. In addition, there are commercially available services and software to limit access to material that you may find objectionable.
8.4 You understand that by using the Services you may be exposed to Content that you may find offensive, indecent or objectionable and that, in this respect, you use the Services at your own risk.
8.5 You agree that you are solely responsible for (and that TBlox has no responsibility to you or to any third party for) any Content that you create, transmit or display while using the Services and for the consequences of your actions (including any loss or damage which TBlox may suffer) by doing so.
9. Proprietary rights
9.1 You acknowledge and agree that TBlox (or TBlox’s licensors) own all legal right, title and interest in and to the Services, including any intellectual property rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated confidential by TBlox and that you shall not disclose such information without TBlox’s prior written consent.
9.2 Unless you have agreed otherwise in writing with TBlox, nothing in the Terms gives you a right to use any of TBlox’s trade names, trade marks, service marks, logos, domain names, and other distinctive brand features.
9.3 If you have been given an explicit right to use any of these brand features in a separate written agreement with TBlox, then you agree that your use of such features shall be in compliance with that agreement.
9.4 Other than the limited license set forth in Section 11, TBlox acknowledges and agrees that it obtains no right, title or interest from you (or your licensors) under these Terms in or to any Content that you submit, post, transmit or display on, or through, the Services, including any intellectual property rights which subsist in that Content (whether those rights happen to be registered or not, and wherever in the world those rights may exist). Unless you have agreed otherwise in writing with TBlox, you agree that you are responsible for protecting and enforcing those rights and that TBlox has no obligation to do so on your behalf.
9.5 You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trade mark notices) which may be affixed to or contained within the Services.
9.6 Unless you have been expressly authorized to do so in writing by TBlox, you agree that in using the Services, you will not use any trade mark, service mark, trade name, logo of any company or organization in a way that is likely or intended to cause confusion about the owner or authorised user of such marks, names or logos.
10. Licence from TBlox
10.1 TBlox gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive licence to use the software provided to you by TBlox as part of the Services as provided to you by TBlox (referred to as the “Software” below). This licence is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by TBlox, in the manner permitted by the Terms.
10.2 You may not (and you may not permit anyone else to) copy, modify, create a derivative work of, reverse engineer, decompile or otherwise attempt to extract the source code of the Software or any part thereof, unless this is expressly permitted or required by law, or unless you have been specifically told that you may do so by TBlox, in writing. 10.3 Unless TBlox has given you specific written permission to do so, you may not assign (or grant a sub-licence of) your rights to use the Software, grant a security interest in or over your rights to use the Software, or otherwise transfer any part of your rights to use the Software.
11. Content licence from you
11.1 You retain copyright and any other rights you already hold in Content which you submit, post or display on or through, the Services. By submitting, posting or displaying the content you give TBlox a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive licence to reproduce, adapt, modify, translate, publish, publicly perform, publicly display and distribute any Content which you submit, post or display on or through, the Services. This licence is for the sole purpose of enabling TBlox to display, distribute and promote the Services and may be revoked for certain Services as defined in the Additional Terms of those Services.
11.2 You agree that this licence includes a right for TBlox to make such Content available to other companies, organisations or individuals with whom TBlox has relationships for the provision of syndicated services, and to use such Content in connection with the provision of those services.
11.3 You understand that TBlox, in performing the required technical steps to provide the Services to our users, may (a) transmit or distribute your Content over various public networks and in various media; and (b) make such changes to your Content as are necessary to conform and adapt that Content to the technical requirements of connecting networks, devices, services or media. You agree that this licence shall permit TBlox to take these actions.
11.4 You confirm and warrant to TBlox that you have all the rights, power and authority necessary to grant the above licence.
12. Software updates
12.1 The Software which you use may automatically download and install updates from time to time from TBlox. These updates are designed to improve, enhance and further develop the Services and may take the form of bug fixes, enhanced functions, new software modules and completely new versions. You agree to receive such updates (and permit TBlox to deliver these to you) as part of your use of the Services.
13. Ending your relationship with TBlox
13.1 The Terms will continue to apply until terminated by either you or TBlox as set out below.
13.2 If you want to terminate your legal agreement with TBlox, you may do so by (a) notifying TBlox at any time and (b) closing your accounts for all of the Services which you use, where TBlox has made this option available to you. Your notice should be sent, in writing, to TBlox’s address which is set out at the beginning of these Terms.
13.3 TBlox may at any time, terminate its legal agreement with you if: (A) you have breached any provision of the Terms (or have acted in manner which clearly shows that you do not intend to, or are unable to comply with the provisions of the Terms); or (B) TBlox is required to do so by law (for example, where the provision of the Services to you is, or becomes, unlawful); or (C) the partner with whom TBlox offered the Services to you has terminated its relationship with TBlox or ceased to offer the Services to you; or (D) TBlox is transitioning to no longer providing the Services to users in the country in which you are resident or from which you use the service; or (E) the provision of the Services to you by TBlox is, in TBlox’s opinion, no longer commercially viable.
13.4 Nothing in this Section shall affect TBlox’s rights regarding provision of Services under Section 4 of the Terms.
13.5 When these Terms come to an end, all of the legal rights, obligations and liabilities that you and TBlox have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of paragraph 20.7 shall continue to apply to such rights, obligations and liabilities indefinitely.
14. Exclusion of Warranties
14.1 The Services are provided “as is” and TBlox, its Subsidiaries and Affiliates, and its licensors give you no warranty with respect to them.
14.2 In particular, TBlox, its Subsidiaries and Affiliates, and licensors do not represent or warrant to you that: (A) your use of the Services will meet your requirements, (B) your use of the Services will be uninterrupted, timely, secure or free from error, (C) any information obtained by you as a result of your use of the Services will be accurate or reliable, and (D) that defects in the operation or functionality of any Software provided to you as part of the Services will be corrected.
14.3 No conditions, warranties or other terms (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description) apply to the Services except to the extent that they are expressly set out in the Terms.
14.4 Nothing in the Terms shall affect those statutory rights which you are always entitled to as a consumer and that you cannot contractually agree to alter or waive.
15. Limitation of Liability
15.1 Nothing in these Terms shall exclude or limit TBlox’s liability for losses which may not be lawfully excluded or limited by applicable law.
15.2 Subject to overall provision in paragraph 15.1 above, TBlox, its Subsidiaries and Affiliates, and its licensors shall not be liable to you for: (A) any indirect or consequential losses which may be incurred by you. This shall include any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, or any loss of data suffered by you; (B) any loss or damage which may be incurred by you as a result of: (i) any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the Services; (ii) any changes which TBlox may make to the Services, or for any permanent or temporary cessation in the provision of the Services (or any features within the Services); (iii) the deletion of, corruption of, or failure to store, any Content and other communications data maintained or transmitted by or through your use of the Services; (iv) your failure to provide TBlox with accurate account information; (v) your failure to keep your password or account details secure and confidential; (vi) your failure to have sufficient TBlox Credit in your user account;
15.3 The limitations on TBlox’s liability to you in paragraph 15.2 above shall apply whether or not TBlox has been advised of or should have been aware of the possibility of any such losses arising.
16. Copyright and trade mark policies
16.1 It is TBlox’s policy to respond to notices of alleged copyright infringement that comply with applicable international intellectual property law (including, in the United States) and to terminating the accounts of repeat infringers.
16.2 TBlox operates a trade mark complaints procedure in respect of TBlox’s advertising business, details, please send an email to mail icon email@example.com for more information.
17.1 Some of the Services are supported by advertising revenue and may display advertisements and promotions. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services or other information.
17.2 The manner, mode and extent of advertising by TBlox on the Services are subject to change without specific notice to you.
17.3 In consideration for TBlox granting you access to and use of the Services, you agree that TBlox may place such advertising on the Services.
18. Other content
18.1 The Services may include hyperlinks to other web sites or content or resources. TBlox may have no control over any web sites or resources which are provided by companies or persons other than TBlox.
18.2 You acknowledge and agree that TBlox is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such web sites or resources. 18.3 You acknowledge and agree that TBlox is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such web sites or resources.
19. Changes to the Terms
19.1 TBlox may make changes to the Universal Terms or Additional Terms from time to time. When these changes are made, TBlox will make a new copy of the Universal Terms available and any new Additional Terms will be made available to you from within, or through, the affected Services.
19.2 You understand and agree that if you use the Services after the date on which the Universal Terms or Additional Terms have changed, TBlox will treat your use as acceptance of the updated Universal Terms or Additional Terms.
20. General legal terms
20.1 Sometimes when you use the Services, you may (as a result of, or through your use of the Services) use a service or download a piece of software, or purchase goods, which are provided by another person or company. Your use of these other services, software or goods may be subject to separate terms between you and the company or person concerned. If so, the Terms do not affect your legal relationship with these other companies or individuals.
20.2 The Terms constitute the whole legal agreement between you and TBlox and govern your use of the Services (but excluding any services which TBlox may provide to you under a separate written agreement), and completely replace any prior agreements between you and TBlox in relation to the Services.
20.3 You agree that TBlox may provide you with notices, including those regarding changes to the Terms, by email, regular mail, or postings on the Services.
20.4 You agree that if TBlox does not exercise or enforce any legal right or remedy which is contained in the Terms (or which TBlox has the benefit of under any applicable law), this will not be taken to be a formal waiver of TBlox’s rights and that those rights or remedies will still be available to TBlox.
20.5 If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these Terms is invalid, then that provision will be removed from the Terms without affecting the rest of the Terms. The remaining provisions of the Terms will continue to be valid and enforceable.
20.6 You acknowledge and agree that each member of the group of companies of which TBlox is the parent shall be third party beneficiaries to the Terms and that such other companies shall be entitled to directly enforce, and rely upon, any provision of the Terms which confers a benefit on (or rights in favour of) them. Other than this, no other person or company shall be third party beneficiaries to the Terms.
20.7 The Terms, and your relationship with TBlox under the Terms, shall be governed by Dutch law. You and TBlox agree to submit to the exclusive jurisdiction of the courts of the Netherlands to resolve any legal matter arising from the Terms. Notwithstanding this, you agree that TBlox shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.
TBlox – Last modified: September 2014
At TBlox recognize that privacy is important. This Policy applies to all of the products, services and websites offered by TBlox BV or its subsidiaries or affiliated companies (collectively, TBlox’s “services”). In addition, where more detailed information is needed to explain our privacy practices, we post separate privacy notices to describe how particular services process personal information, which are accessible from the navigation bar to the left of this notice.
If you have any questions about this Policy, please feel free to contact us via mail icon firstname.lastname@example.org
Information we collect and how we use it
We offer a number of services that do not require you to register for an account or provide any personal information to us, such as TBlox MyDesktop. In order to provide our full range of services, we may collect the following types of information:
Information you provide – When you sign up for TBlox MyDesktop or other TBlox services or promotion that requires registration, we ask you for personal information (such as your name, email address and an account password). For certain services, such as our advertising programs, we also request credit card or other payment account information which we maintain in encrypted form on secure servers. We may combine the information you submit under your account with information from other TBloxservices or third parties in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information.
Log information – When you use TBlox services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
User communications – When you send email or other communication to Google, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
Affiliated sites – We offer some of our services in connection with other web sites. Personal information that you provide to those sites may be sent to TBlox to deliver the service. We process such information in accordance with this Policy. The affiliated sites may have different privacy practices and we encourage you to read their privacy policies.
Links – TBlox may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our search technology, customized content and advertising.
Providing our products and services to users, including the display of customized content and advertising;
Auditing, research and analysis in order to maintain, protect and improve our services;
Ensuring the technical functioning of our network; and
Developing new services.
You can find more information about how we process personal information by referring to the privacy notices for particular services.
TBlox processes personal information on our servers in the United States of America and in other countries. In some cases, we process personal information on a server outside your own country. We may process personal information to provide our own services. In some cases, we may process personal information on behalf of and according to the instructions of a third party, such as our advertising partners.
Choices for personal information
When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, we will offer you an effective way to opt out of the use of personal information for those other purposes. We will not collect or use Sensitive Information *) for purposes other than those described in this Policy and/or in the specific service notices, unless we have obtained your prior consent.
You can decline to submit personal information to any of our services, in which case TBlox may not be able to provide those services to you.
TBlox only shares personal information with other companies or individuals outside of TBlox in the following limited circumstances:
We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.
We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of TBlox, its users or the public as required or permitted by law.
We may share with third parties certain pieces of aggregated, non-personal information **), such as the number of users who searched for a particular term, for example, or how many users clicked on a particular advertisement. Such information does not identify you individually.
Please contact us at the address below for any additional questions about the management or use of personal data.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to TBlox employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
TBlox processes personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.
Accessing and updating personal information
When you use TBlox services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete users’ personal information. We provide the details for these procedures in the specific privacy notices or FAQs for these services.
TBlox regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or TBlox treatment of personal information by contacting us via mail icon email@example.com through this web site or by writing to us at Privacy Matters, c/o TBlox BV., Claude Debussylaan 46, 1082 MD Amsterdam, the Netherlands. When we receive formal written complaints at this address, it is TBlox policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between TBlox and an individual.
Changes to this policy
If you have any additional questions or concerns about this Policy, please feel free to contact us any time through this web site or at Privacy Matters, c/o TBlox BV., Claude Debussylaan 46, 1082 MD Amsterdam, the Netherlands.
*) Sensitive information
“Sensitive personal information” includes information we know to be related to confidential medical information, racial or ethnic origins, political or religious beliefs or sexuality and tied to personal information.
**) Aggregated non-personal information
“Aggregate non-personal information” is information that is recorded about users and collected into groups so that it no longer reflects or references an individually identifiable user.
Last modified: July 29, 2008
The purpose of this Web site is to provide users with information about the tblox.com Web service. Though we believe this information to be accurate at the time of its posting, there may be omissions or inaccuracies in this information.
TBlox is not responsible for any errors or omissions in the information contained in this Web site, or for the results obtained from the use of any information contained herein. All information in this Web site is provided “as is”, with no guarantee of completeness, accuracy, timeliness, or of the results obtained from the use of this information. TBlox makes no warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability or fitness for a particular purpose. TBlox also makes no representations or warranties with respect to the accessibility or availability of the Web site to any user. In no event will TBlox, its affiliated entities, or their officers, directors, partners or employees be liable to any party for any damages of any kind whatsoever, including consequential damages, arising from any use of or inability to use this Web site, or any information provided herein, or decision made or action taken in reliance upon such information, even if advised of the possibility of such damages.
Certain links in this Web site connect to other Web sites maintained by third parties. TBlox has no control over these Web sites or the information, or the goods or services provided by such third parties. TBlox shall have no liability for any use or reliance of a user on these third party Web sites. TBlox reserves the right to make changes and/or updates with respect to the information, products and services referred to in this Web site at anytime without notice.
TBlox (hereinafter referred to as “TBLOX”) has created this Security Policy in order to demonstrate our firm’s commitment to security. The following discloses our security and accessibility policies.
Site certificate information
TBLOX understands that the security of your personal information and business details is important to you. Whenever you submit personally identifiable or business identifiable information or transfer other information and documents to and from TBLOX.com, you will be doing so through our secure servers.
The TBLOX.com service only allows secure browsers access to the system. The browser’s “secure mode” is in place only when you are logged in to the system. You will be able to tell that you are in a secure mode when your browser displays a special icon on the lower bar of your browser window.
Every secure page (i.e. every part of the user interface) on TBLOX.com has been secured with a digital certificate by GeoTrust Inc.. This is shown via the “site certificate” that is resident on all secure pages. To view this certificate, click on the image of the closed lock on the bottom bar of your browser window. A small frame displaying site security information will appear. This allows you to verify the site certification authority and that you are in fact on TBLOX.com or a sub-domain of TBLOX.com, e.g. secure.TBLOX.com.
Only the users of a TBlox-module can see the TBlox-module and access its contents. Each user selects his/her own password for TBLOX.com. The users’ passwords are stored in a one-way encrypted format and are not accessible to employees of TBLOX.
After entering the required registration information as a new user you will be able to access your user account immediately. The password is chosen directly as part of the registration process and not sent to you by any other means.
If you have forgotten your password, or your password is not working for some reason, you can re-establish your identity with the system as follows:
1. Go to https://secure.tblox.com/partner/tbloxwebsite/lostpass.php?lang=en
2. Enter your registered e-mail address in the form and click “Send me my password”.
3. Follow the instructions in the e-mail message that is sent to you (after step 2).
A password system has been established to ensure that only you can access your personal information and TBlox-modules. The acceptable minimum password length is 8 characters long and should contain at least 2 numbers and 2 characters. We recommend that you use a random combination of letters, numbers, and cases to provide added protection (for instance: ‘Hfg#358-mZ’ would be a good password).
Each time you login to the system you will be required to authenticate your identity by entering your previously supplied username and password. Upon successful login, you are issued a unique “session id” (does not include any personally identifiable information) which allows you to remain active as long as actions are performed in the system at least once every 30 minutes, after which any further actions require you to re-enter your username and password. If an incorrect password is supplied, or if you simply forget your password, you may need to re-establish your identity following the instructions above.
After an undisclosed number of unsuccessful login attempts, you will be locked out.
Protection of information being transmitted
We use encryption technology to ensure the safe transmission of your information and documents when logged into the system. Your browser provides security by allowing us to use Secure Socket Layer (SSL) encryption up to 128-bit key length encryption when transmitting information and documents. The number of bits of secret key length varies between 40 and 128 depending on your browser’s capability. The highest available bit length is always used. All communication between your computer and TBLOX applications is encrypted using SSL.
Protection of stored information
TBLOX takes many measures to protect client information while it is stored, including:
– Utilizing a firewall to protect our server farm and stored information. A firewall is a barrier to unauthorized users to prevent access to our systems.
– Monitoring system and application activity logs to identify any unusual activity, from authorized and/or unauthorized individuals accessing our systems and/or making changes to stored information, for investigation.
– Housing the server farm in a highly secure building to provide additional protection against unauthorized access and changes to stored information.
– The system administration at TBLOX.com has no functions allowing access to a client’s TBlox-module. It is thus impossible for employees at TBLOX to access clients’ documents. TBLOX has also taken special steps to ensure that only a few key people are aware of how the security system is designed and implemented.
– All employees at TBLOX are bound by a confidentiality and non-disclosure agreement prohibiting access to and dissemination of information handled by the company’s clients when using the TBLOX.com Web service.
In addition to client data, some personal information is stored in our databases and in browser cookies. For a complete list of what personal and demographic information is stored at TBLOX.com we refer to our Privacy Statement, which is available here
Internet connection and server architecture
The third party hosting and data center (HostMySite.com) provides the hardware, the datacenter environment and delivers the server hardware infrastructure to TBlox. The HostMySite.com offering is performed under the HostMySite Type II SAS70, which is included in the SLA between TBlox and HostMySite.com. For the purpose of this report, the activities and controls performed by HostMySite are excluded. It is the intention to include the HostMySite.com Type II SAS70 at December 31, 2008. At this date both HostMySite.com and TBlox intend to provide a Type II SAS70 report.
This server farm consists of a range of redundant hardware components including:
– Large bandwidth redundant Internet connections to one of the main Internet connection points and redundant routers with fail-over configuration.
– Application and Web servers in the form of several load-balanced multi-processor servers.
– Redundant database configuration.
– Database server mirrored in a fail-over server, which will take over if the main server is interrupted.
– Highly secure computer facilities with cooling systems, UPS, backup systems and fire protection.
TBLOX has implemented the following backup routines:
– All systems are writing their data to redundant RAID configured disks
– All client data is simultanously written to seperate servers
– A differential backup that saves changes made to files over the last 24 hours is performed every day. Backups are also stored on a geographically different location, to guarantee the availability in all emergencies.
– Complete backups of systems are available both of short history as well as longer ago.
– The encryption and inaccessability for personell of the client’s information is retained whenever backups are performed.
– TBLOX has implemented routines for restoring backed up data.
TBLOX undertakes to adopt reasonable measures in order to ensure that the TBLOX.com service is available over the Internet around the clock, seven days a week. TBLOX shall be entitled to take measures that affect the aforementioned accessibility where TBLOX deems such to be necessary for technical, maintenance, operational, or security reasons.
The customer shall be aware and acknowledges that the customer’s access to the Internet cannot be guaranteed and that TBLOX shall not be liable for deficiencies in the customer’s own Internet connections.
In the event of defects or deficiencies attributable to TBLOX, TBLOX undertakes to act to rectify such defect without unreasonable delay. In the absence of intent or gross negligence by TBLOX, TBLOX otherwise assumes no responsibility for defects or deficiencies in the TBLOX.com service. Error notification must be given by the customer in accordance with the instructions announced by TBLOX from time to time and within a reasonable time of the discovery of the defect.
Changes in this policy
TBLOX reserves the right to modify or amend this Security Policy at any time and for any reason. Users will be notified about changes in the Security Policy via our web sites and newsletters.
If you have any questions about this Security Policy or any other inquiries, you can contact:
Claude Debussylaan 46
1082 MD Amsterdam
+31 887 999 999