Select the service level you desire based on the size and complexity of your organization
Exciting time to start! We provide you with information packages, organize kick-off meeting(s), facilitate workshops and provide you with advice. Almost there…
Prepare vision document with goals. planning, tasks, process descriptions, enabling uploads in TBlox. A clear mutual plan avoids surprises.
Time to provide us with data. Collect and provide us with the completed templates. We will upload your master data like users, cost centers, workflow and your system is created. We also realize the interface with your own financial application.
Your system is created. Follow the test procedures to make sure we didn’t miss a thing. After approval we will delete test data.
Congratulations, we are live!! We actively monitor and assist you in the first phase. We are more than happy to assist you with your transformation process.
| Choose a package and compare: |
| Flexible | Start | Bronze | Silver | Gold | Platinum | Diamond | |||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Subscription |
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| Monthly | – | 25 | 250 | 500 | 1000 | 2500 | 5000 | ||||||||||||||||
| Contract period in months | – | 12 | 12 | 12 | 12 | 12 | 12 | ||||||||||||||||
Service |
|||||||||||||||||||||||
| Av. hours service (per month) | – | 0,2 | 2 | 5 | 10 | 25 | 50 | ||||||||||||||||
| Max. number of days of service per year | – | 0,3 | 3 | 7,5 | 15 | 37 | 75 | ||||||||||||||||
| Service cost within bundle (per hour) | 150 | 125 | 125 | 100 | 100 | 100 | 100 | ||||||||||||||||
| Man-day costs within bundle | 1200 | 1000 | 1000 | 800 | 800 | 800 | 800 | ||||||||||||||||
| Service cost outside bundle (per hour) | 150 | 125 | 125 | 125 | 125 | 125 | 125 | ||||||||||||||||
| Man-day costs outside bundle | 1200 | 1000 | 1000 | 1000 | 1000 | 1000 | 1000 | ||||||||||||||||
| Urgent requests reaction period (in days) | 7 | 5 | 3 | 1 | 0.5 | 0.5 | 0.25 | ||||||||||||||||
| Non-urgent requests reaction period (in days) | 7 | 5 | 3 | 2 | 1 | 1 | 0.5 | ||||||||||||||||
| Telephone Support *) | No | No | No | Yes | Yes | Yes | Yes | ||||||||||||||||
| Premium Telephone Support*) | No | No | No | Yes | Yes | Yes | Yes | ||||||||||||||||
Contact **) |
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| Office hours – 09:00 – 17:00 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||||||||||
| Evening hours – 17:00 – 23:00 | No | No | No | No | Yes | Yes | Yes | ||||||||||||||||
| Weekend days – 09:00 – 17:00 | No | No | No | No | No | Yes | Yes | ||||||||||||||||
| Technical questions | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||||||||||
| Operational questions | No | No | Yes | Yes | Yes | Yes | Yes | ||||||||||||||||
| Functional management | No | No | No | No | Yes | Yes | Yes | ||||||||||||||||
| Company-specific manual ***) | No | No | No | No | Yes | Yes | Yes | ||||||||||||||||
| On-site visit ****) | No | No | No | No | 2 | 4 | 12 | ||||||||||||||||
| Own account manager | No | No | No | No | No | Yes | Yes | ||||||||||||||||
| Pro-active advice | No | No | No | No | No | Yes | Yes | ||||||||||||||||
| Monitoring | No | No | No | No | No | No | Yes | ||||||||||||||||
| Monthly KPI report | No | No | No | No | No | No | Yes | ||||||||||||||||
| *) Telephone support ony during office hours | |||||||||||||||||||||||
| **) The weekend reaction period is 4 up to 8 hours, depending on the priorities | |||||||||||||||||||||||
| ***)Compan-specific manual designs requires a setup period. Estimation: 5-10 man-days | |||||||||||||||||||||||
| ****) A daily period consists of a morning or a afternoon (in case of gold) | |||||||||||||||||||||||
Our clients have free access to our knowledge base. For additional support via our ticket system. Every client receives up to 20 minutes of free support. Additional time is charged per batch of 10 minutes. The cost is € 25 Euro per batch. The rate for a consultant is € 150 per hour / € 1.200 per man day. For support and service we advise a support subscription.
With the start annual subscription you are entitled to 3 hours of support per year (average of € 100 per hour). The cost is € 25 per month. Additional hours of service will be charged at the end of the month. It is possible to save your number of hours of service that you have not used in a certain year, these hours can be saved up to 12 months. This type of support is most popular by clients that make use of the FreeSupplierPortal or SME’s.
With the bronze annual subscription you are entitled to 3 days of support per year (average of 1.000 per man day). The cost is € 250 per month. Additional hours of service will be charged at the end of the month. It is possible to save your number of hours of service that you have not used in a certain year, these hours can be saved up to 12 months. This type of support is most popular by SME’s.
With the silver annual subscription you are entitled to 7,5 days of support per year (average fee of € 800 per man day). The cost is € 500 per month. Additional hours of service will be charged at the end of the month. It is possible to save your number of hours of service that you have not used in a certain year, these hours can be saved up to 12 months. This type of support is most popular by SME’s or suppliers that require additional integration support.
With the gold annual subscription you are entitled to 15 days of support per year (average fee of € 800 per man day). The cost is € 1.000 per month. Additional hours of service will be charged at the end of the month. It is possible to save your number of hours of service that you have not used in a certain year, these hours can be saved up to 12 months. With this subscription you are also entitled to receive system management support. In order to make use of this service we need to be in possession of a fully documented environment.
With the platinum annual subscription you are entitled to 38 days of support per year (average fee of € 800 per man day). The cost is € 2.500 per month. Additional hours of service will be charged at the end of the month. It is possible to save your number of hours of service that you have not used in a certain year, these hours can be saved up to 12 months.
With this subscription you are also entitled to receive system management support. In order to make use of this service we need to be in possession of a fully documented environment. This option is most popular for clients that require additional implementation support.
With the Diamond annual subscription you are entitled to 75 days of support per year (average fee of € 800 per man day). The cost is € 5.000 per month. Additional hours of service will be charged at the end of the month. It is possible to save your number of hours of service that you have not used in a certain year, these hours can be saved up to 12 months. With this subscription you are also entitled to receive system management support. In order to make use of this service we need to be in possession of a fully documented environment. This option is most popular for clients that require additional implementation support.You also benefit from having your own service team and account manager.
